Terms and Conditions
- All goods remain the property of Mountain Creek Jewellery until amount owing is paid in full.
- We offer a full refund or exchange on any manufacturing faults and workmanship.
- All initial accounts are Pro Forma, after this, a 30 day account will be given. Failure to pay within this 30 day period will result in all future accounts reverting back to a Pro Forma basis, at our discretion.
- Once an account exceeds 60 days, a 2.5% monthly interest charge will be applied against any overdue amounts. This will be billed on a separate invoice, & billing will continue every month until payment of all invoices are paid in full, including all interest charges. No further stock will be sent until there is a zero balance.
- Any accounts exceeding 60 days will forfeit the right to any returns or exchanges.
- Accounts exceeding 90 days will have their business registered as a default payer via Creditorwatch. A new industry standard for monitoring slow payers, and bad debts.
- Legal proceedings will be initiated after an account exceeds 90 days overdue as well, with all costs associated with collection of the debt being added to the outstanding amount- no exceptions.
- We will exchange stock on the following conditions:
- All stock returned must be highly polished and coded, ready for resale.
- Returned items will be credited at original invoice price, unless it has since been discounted, and then the discounted price will apply.
- The exchanged amount must not exceed 25% of the next invoice total.
- Any items made to order are not eligible for exchange.
- Any items deleted from our range, cannot be returned.
- Prices are subject to change without notice at any time, due to fluctuating currency & metal prices. Please refer to our website for the most up to date pricing.